Refund & Cancellation Policy
Last updated: 2026
CHR Creative Services wants every client to feel cared for from the first message to the final delivery. This policy explains, in plain language, how deposits, payments, and cancellations are generally handled. Project-specific terms — including deposit amounts, payment schedules, revision allowances, and cancellation windows — are stated in your written quote, invoice, or project agreement before work begins, and those terms will control if they differ from these general website policies.
Booking & deposits
A project is not officially booked until the required payment or deposit has been received. Deposits reserve your spot on Candice's schedule and cover the initial creative work for your project. Because that work begins as soon as your project is booked, deposits are non-refundable unless stated otherwise in your written agreement.
Cancellations before design begins
If you cancel before design work has started on your project, any payment beyond the initial deposit will be refunded to you.
Cancellations after design begins
Once design work has begun, refunds are prorated based on the work already completed at the time of cancellation. Any remaining unearned balance will be refunded to you.
Completed projects
Completed and delivered projects are not eligible for a refund. If something isn't quite right after delivery, please reach out — Candice will make every reasonable effort to address concerns within the agreed project scope.
Project-specific terms
Any deposit amount, payment schedule, revision allowance, timeline, or cancellation window listed in your written quote, invoice, or project agreement will control if it differs from these general website policies.
Requesting a refund
To request a refund or cancel a project, email candirobinson200@gmail.com with your name and project details, or call 901.356.6997.
These policies are provided as general business information and are not intended as legal advice.